Privacy Statement

ACE Apotheek, ARTECEF BV and Orphan Drugs NL BV are all part of ACE Pharmaceuticals BV. We therefore refer to the privacy policy of ACE Pharmaceuticals for all these companies.

ACE Pharmaceuticals BV, located in the Netherlands, is responsible for processing personal data as stated in this privacy policy on 15 May 2018. ACE Pharmaceuticals highly values the privacy of her customers and users of her website. We take appropriate technical and organizational measures to ensure the confidentiality and integrity of your personal data and the way it is processed.

Personal data we process

ACE Pharmaceuticals processes personal data you share with us yourself and/or data shared with us through using our services, for example by completing an online form. The personal data we process include:
– Name and surname
– Gender
– Address
– Phone number
– E-mail address
By using our website or by providing us with your personal data you agree with the terms and conditions as stated in this privacy policy.

Special and / or sensitive personal data we process

ACE Pharmaceuticals in some cases processes special and/or sensitive personal data, such as data about your use of medicines.
These processing operations always have a legal basis (in other words: we are obliged).

Based on which base and with which purpose we process personal data

ACE Pharmaceuticals processes your personal data for the following purposes:
– Permission: You can call us, fill in a contact form or send us an e-mail, in which you voluntarily include your personal data. This way we can contact you if necessary.
– Legal obligation: ACE Pharmaceuticals processes special personal data that we are legally obligated to process, for example the registration of side effects and complaints.

Automatic decision-making

ACE Pharmaceuticals does not make decisions based on automatically processed information that can have (significant) consequences for certain people. This includes decisions made by computer programs or computer systems without interference of a human being (this can be for example an employee of ACE Pharmaceuticals). Data is anonymized in the best way possible.

How long we keep your personal data

ACE Pharmaceuticals keeps your personal data no longer than necessary for the purpose we initially required it for, unless the law obligates us to store your personal data for a longer period of time.

Sharing personal data with third parties

ACE Pharmaceuticals shares personal data with third parties only when necessary for the execution of our agreement with you, or to obligate the law.

Cookies or similar techniques we use

Cookies are small text files which are transferred from our websites, applications or services and stored on your device.

ACE Pharmaceuticals uses cookies to help make our websites, applications and services better for you.

Cookies make sure the website works properly and remember your preferred settings. For example, we can see which browser and resolutions are the most used so we can make the website run optimal.

We also use Google Analytics to be able to analyze how our websites are being used by our visitors. The settings of Google Analytics are privacy friendly so because of this reason we do not have to ask permission before use.

You can opt out of cookies by setting your internet browser so that it does not store cookies anymore. In addition, you can also delete all information previously saved through the settings of your internet browser.

View, modify or delete personal data

You have the right to view your personal data, have it corrected or have it removed. In addition, you have the right to withdraw your consent for the data processing or to object to the processing of your personal data by ACE Pharmaceuticals and you have the right to data portability. This means that you can file a request to send the personal data we have of you to you, or another organization mentioned by you.
You can send a request for insight, correction, deletion or data transfer of your personal data or request for cancellation of your consent or objection to the processing of your personal data to privacy@ace-pharm.nl. To ensure the request was made by you we ask you to send a copy of your ID with the request. On this copy please make your photo, MRZ (machine readable zone, line with numbers on the bottom part of the passport), passport number and citizen service number black. This is for the protection of your privacy. We will respond to your request as soon as possible, at the least within 4 weeks. ACE Pharmaceuticals BV wants to point out the possibility to file a complaint at the European supervisor, the European Data Protection Supervisor. This can be done through the following link: http://edps.europa.eu/node/75

How we protect your personal data

ACE Pharmaceuticals takes the protection of your personal data very seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. ACE Pharmaceuticals works with secured data networks that are protected by firewalls and passwords, amongst other measures. Only a select group of employees can gain access to your personal data.

Changes to this policy

If ACE Pharmaceuticals finds it necessary this Privacy Policy may be changed. Changes in this policy will be immediately made public through this page.

Contact us

Questions and/or complaints about our compliance with this privacy policy, recommendations or comments which can help improving the quality of our privacy policy can all be send to privacy@ace-pharm.nl.

Contact details

ACE Pharmaceuticals BV
Schepenveld 41
3891 ZK Zeewolde
The Netherlands
Tel. +31 36 5227201